PayMe is an online gaming company, and we collect and use information to give you a safe, personalised and fun experience. By reading this Privacy Policy, you’ll get a better understanding of the following:

What information we collect

How we use information

How we share information

Your rights as a user

Other important aspects of privacy and security-related matters

This policy is created in accordance with General Data Protection Regulation. Please take some time to read through this policy and keep an eye out for updates. Whenever we make important changes to the policy, we’ll let you know through notifications or other contact methods such as email.

Information we might collect and process

Your name, address and contact details

Messages you send us through email or live chat

Phone conversations

Documents you send us to verify your account

Details from payment providers

Traffic information, location data, and other communication data such as your IP-address and browser type which is collected by the services you use

Device information, including unique device identifier

Your gaming activities

Information about deposits, payment methods you use, and other account transactions. We frequently analyse this information to give you a better service

Information about your engagement with marketing campaigns from us or third parties, such as opening of emails or click-through rates

Details from your profiles on social media. This might include name, profile picture, and any other information you share when you connect with us through your social media account

Information derived from profiling activity. See more below

Information from third-party databases which is needed for us to adhere to our legal and regulatory obligations

Consents

Social media profiles and data used to prevent fraud and money laundering

How we use cookies

Cookies are small text files which are placed on your device by the website you’re visiting. Almost all good websites use cookies, and their main purpose is to give you a personally tailored user experience. At PayMe, we use cookies to:

Analyse site traffic

Gain knowledge of user trends

Identify your preferred language

Give you personally tailored content

Maintain user sessions

Verify your identity on our servers

For us to adhere to the settings on your user account

Information we collect from third parties

The personal information we have about you might not always come directly from you. Sometimes, we might collect information from third parties, such as:

Business partners

Service providers

Publicly available websites, such as social media platforms

Why do we collect this information?

We collect information from third parties when:

It’s needed for us to adhere to our legal and regulatory obligations

To provide services we think might interest you

To maintain data accuracy

To enhance our services

How we use data for account setup, verification, and management

To set up and administer your account we use the following data:

Name

Email address

Mobile number

Device information

We also use the information mentioned above to:

Verify your identity and age

Process payment and service information

Provide you with technical support and customer care

To ensure compliance with our Terms and Conditions

We also use your personal data to make sure your registration details are accurate. At times, we’re required to share this information with third parties, such as financial institutions and third-party reference agencies, in order for us to adhere to our legal obligations.

How we use data for personalisation

We use your personal information to give you personally tailored content and customise the user experience. It’s always a way for us to make sure you get the bonuses and services you want

How we use data for marketing purposes

We use the information you give us to send you marketing communication through email, text messages, push notifications, or other mediums. We do this to inform you about offers, services, and other things we think you might find interesting. We’ll keep sending you these kinds of messages until you no longer have an account with us, or actively choose to stop receiving messages from us.

We might send you emails or text messages with instructions on how to opt out from receiving marketing communication in the future. You can opt out at any time.

How we use data for risk management

To provide you with services, and for legal purposes, we process personal data to evaluate and manage risks to our business.

How we use data for legal and regulatory obligations

We might have to use and hold on to personal information for legal reasons. Mainly, we hold on to data to prevent, detect, or investigate a crime or fraudulent behaviour. We might also use information for internal and external audit purposes, or for information security purposes. Finally, we might use this data when we think it’s necessary or appropriate, such as when:

It’s applicable under law, including laws outside your country of residence

To respond to requests from courts, law enforcement agencies, regulatory bodies, or any other public or governmental authorities. This includes authorities outside your country of residence.

How we use data for profiling

In accordance with our legal obligations and other interests mentioned below, we carry out profiling and analysis based on

Location data

Age

Gameplay activity

Interests and behaviours

The data is analysed for the following purposes:

Licensing and legal obligations

Responsible gaming purposes

Anti Money Laundering purposes

Age verification

Fraud prevention

Other purposes

We might use and hold on to information for other purposes, such as:

Loss prevention

To protect our rights, privacy, safety, property or those of other persons in accordance with our legitimate interests

How the information we have is shared

We might share your personal data for several reasons, such as:

For Customer Support purposes

For Payment purposes

For marketing purposes

Data analysis

For research and in surveys

Identity verification

We may also be required to share your information when calculating fees and benefits that are owed.

For legal reasons

If we believe it’s needed, we’ll share personal information. This can happen when:

To adhere to our legal obligations and respond to request from government agencies. This includes law enforcement and other public authorities, both inside and outside of your country of residence

In the event of a merger or the sale, restructure, acquisition, joint venture, assignment, transfer or any other disposition of all, or a part of the business, assets or stock. This includes connections with any bankruptcy.

To protect our rights, users, systems, and services

When we hold on to information

Sometimes we might have to hold on to your information indefinitely. This mainly happens in situations related to responsible gaming, self-exclusion, and investigation of money laundering. When this happens, we’ll always make sure that your information is kept private.

How you can stop us from using your personal information

As a user, you have the right to ask us to delete, remove or stop using personal information we have about you. This is known as “the right to object”, or the “right to be forgotten”.

However, there might be legal, or other reasons for us to keep your data. Sometimes we have to restrict the usage of your data. This means that the data can only be used for certain things, such as legal claims or to exercise legal rights. When your data is restricted, we don’t use it in any other way. You can ask us to restrict your data when:

When the data isn't accurate

When the data has been used unlawfully but you don’t want us to delete it

When data is not relevant anymore, but you want to keep it for legal claims

When you’ve already asked us to stop using your data and you’re waiting for us let you know if we’re allowed to keep using it.